Terms and returns
These store policies are written to keep ordering clear and customer-friendly while recognizing the realities of small-batch handmade goods.
Orders and availability
Orders are accepted based on current inventory and store settings at checkout. If an item becomes unavailable or an order detail needs attention, the shop may contact you using the information provided with the order.
Payment and fulfillment
An order may be received before it is fully paid or ready to ship. The order status will move through the store workflow as payment, preparation, pickup, shipping, fulfillment, cancellation, or refund steps are completed.
Cancellations
If you need to cancel an order, contact the shop as soon as possible. Cancellations are easiest before an order has been prepared, packed, shipped, or set aside for pickup.
Returns and exchanges
Unused, undamaged goods may be reviewed for return or exchange support case by case. Burned candles, opened personal care items, custom goods, and final-sale items may not be eligible unless there is a clear fulfillment or quality issue.
Damaged or incorrect items
If something arrives damaged or incorrect, please keep the packaging and send a message with your order number and photos. The shop can review the issue and determine the best next step, such as replacement, refund, or store credit when appropriate.
Custom and wholesale inquiries
Custom, event, and wholesale requests may require separate timelines, minimums, approval, and payment terms. Details should be confirmed in writing before production begins.
Candle safety
Burn candles within sight on a heat-safe surface. Keep wax pools clear, trim wicks before use, keep away from children, pets, drafts, and flammable materials, and stop burning when about 1/2 inch of wax remains.