FAQ
Quick answers for candle care, ordering, pickup, custom requests, and safe burning.
How do I make a candle burn more evenly?
Trim the wick to about 1/4 inch before each burn and let the first wax pool reach close to the edge of the vessel. That helps reduce tunneling.
How long should I burn a candle?
Burn long enough to create an even wax pool, but avoid marathon burns. A good general limit is 2 to 4 hours unless the product label says otherwise.
Why does wick trimming matter?
A trimmed wick helps control flame height, keeps the jar cleaner, and can help the candle burn more steadily.
How strong are the scents?
Scent strength varies by fragrance, room size, airflow, and burn habits. Product descriptions are written to help you choose between cozy, fresh, bright, or richer profiles.
Do you offer local pickup?
Local pickup may be available when enabled at checkout. Wait for pickup instructions before arriving so your order can be prepared.
How does payment work?
The current checkout records the order and keeps inventory accurate. If payment is still needed, the shop follows up with instructions using the contact details on the order.
Do you offer gift bundles?
Gift bundles can be built from candles and Home & Body goods such as lip balm, soap, and wood conditioner. Seasonal bundles and limited drops can be merchandised as dedicated products when available.
What should I do if my order arrives damaged?
Keep the packaging and contact the shop with your order number and photos. Damage issues are reviewed so the right replacement, refund, or store credit step can be determined.
Can I request custom or wholesale candles?
Use the contact page for custom, event, or wholesale inquiries. Include timing, quantity, fragrance direction, and any packaging needs so the request can be reviewed clearly.
Are candles safe around children or pets?
Candles should always be burned within sight and kept away from children, pets, drafts, curtains, shelves, and anything flammable. Use a heat-safe surface every time.